Refund Policy
Last updated: 31 October 2026
Our guarantee
If a product is not useful to you, tell us within 14 days of purchase and we will refund it in full. You do not need to justify it.
How to request a refund
- Email support@s.jfcqss.com from the address you used at checkout.
- Include your order number, which is in your receipt email.
- We confirm and process the refund within 2 business days.
Refunds are returned to the original payment method. Your bank or card issuer typically takes a further 5–10 business days to post the credit.
When we cannot refund
We reserve the right to decline a refund where there is evidence that:
- the files have been redistributed, resold, published or shared;
- the download limit has been exhausted and the files were obtained;
- the request is a repeat request from the same customer after a previous refund on the same product;
- the purchase was made fraudulently or with a payment instrument you were not authorised to use.
We do not refuse refunds simply because you have downloaded the file. Downloading it is how you find out whether it was useful.
Chargebacks
If something has gone wrong, please contact us first. A chargeback filed without contacting us takes considerably longer to resolve and costs both sides money. We will always try to resolve the issue directly.
Statutory rights
Nothing in this policy affects any statutory right to cancel or refund you may have under the consumer law of your country of residence. Where the law of your country gives you stronger rights than this policy, those rights apply.