Contact

Get in touch

Email is the fastest way to reach us. We answer every message within one business day, usually much sooner.

Support and pre-sale questions:
support@s.jfcqss.com

Refunds:
Email the same address with your order number. See the Refund Policy.

Missing download links:
See the Delivery Policy first — most missing emails are in a spam folder. If it is genuinely lost, email us and we will re-issue.

What to include

To get a useful answer on the first reply, include:

• the email address you used at checkout;
• your order number, from your receipt;
• what you expected and what happened instead.

Company details

Songtong Yuanhang International Co., Limited
Room 602, 6/F, Kai Yue Commercial Building, No. 2C Argyle Street
Mongkok, Kowloon, Hong Kong
Company Registration No. 80263290

Response times

Monday to Friday: within one business day.
Weekends and public holidays: the next business day.